We value every customer’s shopping experience and are committed to providing fair and transparent after-sales service.
- Return Period
Customers may submit a request for a return or refund within 30 days of receiving their merchandise.
For orders exceeding this 30-day period, we may be unable to process related after-sales requests.
- Eligible Return Situations
Returns or refunds may be requested under the following circumstances:
The product has quality defects.
The wrong product was received.
The product was damaged during shipping.
The product differs significantly from the order description.
If you encounter any of the above situations, please contact Customer Service promptly and provide relevant photographic evidence.
- Situations Ineligible for Return
Returns may not be accepted under the following circumstances:
The product shows clear signs of use.
The product has been damaged by the user (human error).
The return period has expired.
Issues arising from personal reasons.
- Refund Processing Time
Once eligibility for a refund has been confirmed:
We will complete the refund processing within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on your payment provider.
Refunds will be issued back to your original payment account.
- Return Request Process
When requesting a return or refund, please provide the following information:
Order Number
Description of the issue
Photos of the product
After reviewing your request, our Customer Service team will assist you in completing the subsequent processing steps.
Return Address: Zaida 31, Penthouse, Madrid, M, 28019
- Special Notice
Due to continuous changes in market conditions and operational costs—and in light of sustained financial losses—we have decided to implement phased adjustments to our inventory and operational strategies. Nevertheless, we remain fully committed to safeguarding our customers’ legitimate after-sales rights and ensuring a positive service experience.