We are committed to providing our customers with efficient and secure delivery services. The following outlines our current shipping policy.
- Shipping Origin
All orders are shipped centrally from our warehouse in Spain.
We prioritize the packaging and dispatch of orders to ensure that your items reach you safely and as quickly as possible.
- Order Processing Time
Orders within Spain and Europe:
Processing Time: Same-day processing
Once payment for an order is successfully received, we will promptly complete the verification, packaging, and shipping arrangements.
- Delivery Time
Spain and Europe:
Standard Delivery Time: Within 2 days
Actual delivery times may experience slight delays due to holidays, weather conditions, or local logistics circumstances.
- International Shipping
We also offer international shipping services.
International Orders — Estimated Delivery Time:
International Shipping Duration: Typically 5–9 business days
Delivery times may vary slightly depending on the specific destination country or region; please refer to the actual logistics tracking information for the most accurate estimate.
- Logistics Information
Once an order has been dispatched, customers will typically receive corresponding tracking information to monitor the delivery status of their order.
Should you encounter any logistics anomalies or delivery issues, please feel free to contact our Customer Service team for assistance.
- Special Notice
Due to continuous fluctuations in market conditions and operational costs—and in light of sustained financial losses—we have made the decision to implement phased adjustments to certain inventory levels and operational models. Nevertheless, we remain fully committed to doing our utmost to ensure the continued, smooth dispatch and delivery of all orders.